Hey Scent Lover,

We completely understand the anticipation of waiting for your order (we stalk our own tracking numbers too). While we do everything we can to get your package to you quickly, the unexpected can happen. When it does, our customer service and fulfillment team is ready to assist. Please review our shipping terms below before submitting an inquiry. Once an inquiry is submitted, please allow at least 24hrs for a response but we typically respond within a few hours.

Perfumes & Body Oil Elixirs

Standard Processing

30ml Body Oil Elixirs

15ml Eau de Parfum

Please allow 5-7 business days for processing prior to shipment

PRE-ORDER Offerings

50ml Eau de Parfum
50ml Eau de Parfum + 4oz Body Oil Elixir Sets

These offerings are available by pre-order only and require an extended processing period of 15–20 business days prior to shipment. The extended processing timeframe allows us to prepare these larger-format and/or made-to-order offerings with the same attention to formulation, presentation, and quality that defines The Sultry Scent Society.

Other Fragrance & Body Care Offerings

Processing times may vary by product. The processing timeframe displayed on the individual product page at the time of purchase is the applicable processing time for that item. Please review the product page carefully before placing your order.

High-Volume Periods

During major launches, promotional events, and high-volume periods, processing times may be extended beyond standard timelines. Any applicable extended processing period will be communicated on the website, announcement bar, and/or product page. As an independent fragrance house, every order is personally prepared, packed, and fulfilled with care to ensure quality and consistency.

PRE-ORDER POLICY

Items identified as PRE-ORDER are subject to the extended processing timeframe stated on the applicable product page and/or website announcement bar at the time of purchase. By purchasing a PRE-ORDER item, you acknowledge and agree to the stated processing timeframe. If an order contains both ready-to-ship items and PRE-ORDER items, the order will ship together once all items are available, unless otherwise stated.

Processing time and shipping transit time are not the same.

Shipping Transit Time

Once your order is fulfilled, it is handed over to USPS or UPS for transit. We use standard ground shipping. While we aim for your package to reach you as quickly as possible, we do not have control over the transit time once the package is in the possession of the carrier. Please be aware that carriers can sometimes experience delays in scanning packages, and tracking information may not update immediately. We ask for your patience during this time.

If your tracking information does not show movement for several days, a missing package search can be submitted directly with the carrier.

We appreciate your patience and understanding. If you have any questions regarding your order, please don't hesitate to contact our customer service team below.